How to set up Voicemail

Optional feature: Basic Line, Local Link package A
Included: Local Link package AX and BV
Not compatible: Local Link package B

You can find your phone line package and features under the Fixed Monthly Charges section of your bill. Learn more.

How to set up Voicemail

From your business line, dial 1 877 235-5777 and when prompted for your mailbox number, enter your 10-digit Business phone number.
When prompted to enter a temporary password, enter your 7-digit phone number (no area code).
Follow the prompts to change the temporary password to a new one. It should be 4 to 15 digits and cannot start with 0.
Follow the prompts to record your name or phone number as a personal identification.
Follow the prompts to record a personal greeting that callers will hear or select the pre-recorded greeting.
Press the * key to exit. Your Voicemail is now activated.

Good to know

Avoid passwords that are too simple, such as 1234 or the last four digits of your phone number.
Regularly change your password to prevent unauthorized access to your voicemail. Do not disclose your password to anyone.

Note: If you have a Local Link package A, you also need to dial the 2 numbers below:

Last updated: July 26, 2019