My device says it is connected to the network, but I can’t browse the Internet
- If you’re using a wireless device, turn Wi-Fi off and turn it back on. If using an Ethernet cable to connect your device to the modem, unplug the cable and plug it back in.
- Restart your device.
- Restart your modem. To learn how, visit our Modem and Wi-Fi support page, select your modem and look for the step-by-step tutorial under ‘Modem setup’.
- Ensure your Internet connection is working. For wireless connections, you can optimize your Wi-Fi speeds.
- View more troubleshooting steps, including support for certain smartphones. You can also check the support site for your device manufacturer.
Last updated: July 26, 2019
My Internet is slow or not working
My Wi-Fi signal is low There are multiple reasons that can explain a low Wi-Fi signal.
- Reach - The farther you are from your modem/router, the weaker the Wi-Fi signal will be. Try moving your device closer to your modem/router.
- Obstruction - Obstructions such as walls, ceilings, or other large objects could be weakening your wireless signal.
- Devices - The Wi-Fi strength and speeds you receive will depend on the wireless device you’re using. For example, laptops capture a better Wi-Fi signal than smartphones. In addition, it is important that the software is up-to-date on all of your wireless devices.
Last updated: July 26, 2019
My Wi-Fi network does not show up on my wireless device
If your device can’t see your Wi-Fi, try the following:
- Access your modem’s settings and make sure your Wi-Fi network is turned on and properly configured (only accessible at your business).
- If you’re unable to access the Internet on any device, restart your modem and wait for the modem lights to come on. To learn how, visit our Modem and Wi-Fi support page, select your modem and look for the step-by-step tutorial under ‘Modem setup’.
- Make sure that the Wi-Fi setting on your wireless device is turned on. For laptops, there may be a Wi-Fi button on the keyboard or an icon on the desktop that lets you turn it on/off. For smartphones, check the settings menu.
- To find your Wi-Fi network’s name and password, visit our Modem and Wi-Fi support page, select your modem and look for the step-by-step tutorial under ‘Wi-Fi’. Use these credentials when connecting to your home Wi-Fi.
Last updated: July 26, 2019
My wireless device can’t connect to my Wi-Fi network
If your device can’t connect to your Wi-Fi, try the following:
- Check that Wi-Fi on your device is switched on.
- Laptops and computers: look for a Wi-Fi switch on your screen or on the keyboard.
- Other wireless devices: go to the settings to turn on Wi-Fi.
- Check that your modem is set up correctly and that the lights are on and green or blue. To learn how, visit our Modem and Wi-Fi support page, select your modem and look for the step-by-step tutorial under “Modem setup”.
- Restart your device.
- Disconnect your device from the Wi-Fi network and reconnect it. To find your Wi-Fi network’s name and password, visit our Modem and Wi-Fi support page, select your modem and look for the step-by-step tutorial under “Wi-Fi”. Use these credentials when connecting to your Wi-Fi.
- Remove or turn off devices that may interfere with the Wi-Fi signal (e.g. baby monitors, microwaves) or move closer to your modem.
- Restart your modem. To learn how, visit our Modem and Wi-Fi support page, select your modem and look for the step-by-step tutorial under ‘Modem setup’.
Last updated: July 26, 2019
How to improve my Internet speed
Your Internet speeds depend on the Bell Internet package that you have. Packages with greater download and upload speeds provide faster Internet performance. However, there are a number of measures you can take to improve Internet and Wi-Fi speeds on your current package. Below, you’ll find helpful tips on optimizing your speeds.
- Restart your device
- Move your device closer to the modem
- Reduce the number of devices connected to your Wi-Fi network
- Update your equipment and software
- Restart your modem
Last updated: July 26, 2019
