Microsoft Teams voice solutions

Count on Bell's extensive network for high-quality voice calls through Microsoft Teams

Communicate and collaborate seamlessly with telephone calls made directly through Microsoft Teams voice solutions with Bell. By integrating the capabilities of Microsoft Teams with the reach and reliability of one of Canada’s largest SIP trunking network providers, your team gains access to high quality nationwide voice calling, backed by support from our Microsoft-certified experts.

Benefits of Microsoft Teams voice solutions with Bell

High-quality voice calls

Voice calls are delivered over Bell’s high-availability SIP network interconnected across four geographically dispersed data centres to provide you with the speed, performance and reliability your business needs.

Canada map showing high quality calls with phone icon
Resilient architecture

Our geo-redundant infrastructure features built-in failover and overflow rerouting capabilities to help prevent service outages and keep your teams connected in the event of service disruption.

Map of Canada
Certified support

Bell’s professional services experts can help design, deliver and maintain your solutions across the Microsoft ecosystem, and provide training to your end users as well.

A Bell professional services expert providing support for Microsoft solutions
Simplified voice communications

Making voice calls through Microsoft Teams can reduce the need for desk phones and other hardware, as well as the costs that come with them. Our solution also includes unlimited voice calling and usage within Bell’s SIPT network.

Reduced cost of hardware and desk phone
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Explore our Microsoft Teams voice solutions

Administrator using Bell Operator Connect that allows a seamless integration of employee telephone numbers into Microsoft teams which enables high quality voice calls.

High-quality voice calls with Microsoft Teams

Add Bell’s high-quality voice network to Microsoft Teams with this cloud-based solution without additional equipment or upfront investment. As an administrator, you can select and authorize Bell as your preferred operator by clicking on the Bell link in the Microsoft Teams Admin Centre.

You can also leverage Bell’s integration with Microsoft Teams, so your telephone numbers can be easily uploaded into the Microsoft Teams Admin Centre. From there, provisioning and assigning numbers is simple and efficient.

As our customer, you benefit from an integrated Bell and Microsoft Help Desk. We’ll coordinate handling, troubleshooting and resolution across both Bell and Microsoft.

Employee connecting and collaborating via telephone calls using as-a-service, Direct Routing for Microsoft Teams. It also provides access to the easy-to-use customer portal to add or remove users and features, adjust capacity, and set call-forwarding or routing policies.

Simple, cost-effective voice and collaboration

With the as-a-service option, Direct Routing for Microsoft Teams is delivered as a managed cloud-based service. We connect your Microsoft Teams platform via our own virtual session border controllers (vSBCs) to enable you to make and receive telephone calls. This approach requires no additional equipment or upfront investment to get started, and provides you with more predictable monthly expenses.

You also benefit from access to our easy-to-use customer portal to add or remove users and features, adjust capacity, and set call forwarding or routing policies. Our experts fully manage the solution, freeing up time for your internal IT resources. Plus, direct connections to Microsoft 365 enable reliable connectivity between Microsoft Teams and the voice network to support voice-calling performance.

And with Remote Call Forward, calls will be redirected in the unlikely event of a Microsoft Teams outage, ensuring your customer calls get through.

Colleagues using Direct Routing on-premises, that provides added flexibility & control for custom call routing options for voice collaboration.

Voice and collaboration with added flexibility and control

With the on-premises option, you get optimal control over how your communications infrastructure is managed and more flexibility in configuring custom call routing options. Instead of being hosted by Bell, the connection between Microsoft Teams and the voice network takes place through SBCs that you own and operate.

You can use a broad range of SBCs that are certified for Microsoft Teams, including those you might already have from other providers. Through our easy-to-use self-serve portal, you can add or remove users and features, adjust capacity, and set call forwarding or routing policies. Bell can also provide support for your solution if you ever need it, with our professional and managed services available as optional add-ons.

Administrator using Bell Operator Connect that allows a seamless integration of employee telephone numbers into Microsoft teams which enables high quality voice calls.

High-quality voice calls with Microsoft Teams

Add Bell’s high-quality voice network to Microsoft Teams with this cloud-based solution without additional equipment or upfront investment. As an administrator, you can select and authorize Bell as your preferred operator by clicking on the Bell link in the Microsoft Teams Admin Centre.

You can also leverage Bell’s integration with Microsoft Teams, so your telephone numbers can be easily uploaded into the Microsoft Teams Admin Centre. From there, provisioning and assigning numbers is simple and efficient.

As our customer, you benefit from an integrated Bell and Microsoft Help Desk. We’ll coordinate handling, troubleshooting and resolution across both Bell and Microsoft.

Employee connecting and collaborating via telephone calls using as-a-service, Direct Routing for Microsoft Teams. It also provides access to the easy-to-use customer portal to add or remove users and features, adjust capacity, and set call-forwarding or routing policies.

Simple, cost-effective voice and collaboration

With the as-a-service option, Direct Routing for Microsoft Teams is delivered as a managed cloud-based service. We connect your Microsoft Teams platform via our own virtual session border controllers (vSBCs) to enable you to make and receive telephone calls. This approach requires no additional equipment or upfront investment to get started, and provides you with more predictable monthly expenses.

You also benefit from access to our easy-to-use customer portal to add or remove users and features, adjust capacity, and set call forwarding or routing policies. Our experts fully manage the solution, freeing up time for your internal IT resources. Plus, direct connections to Microsoft 365 enable reliable connectivity between Microsoft Teams and the voice network to support voice-calling performance.

And with Remote Call Forward, calls will be redirected in the unlikely event of a Microsoft Teams outage, ensuring your customer calls get through.

Colleagues using Direct Routing on-premises, that provides added flexibility & control for custom call routing options for voice collaboration.

Voice and collaboration with added flexibility and control

With the on-premises option, you get optimal control over how your communications infrastructure is managed and more flexibility in configuring custom call routing options. Instead of being hosted by Bell, the connection between Microsoft Teams and the voice network takes place through SBCs that you own and operate.

You can use a broad range of SBCs that are certified for Microsoft Teams, including those you might already have from other providers. Through our easy-to-use self-serve portal, you can add or remove users and features, adjust capacity, and set call forwarding or routing policies. Bell can also provide support for your solution if you ever need it, with our professional and managed services available as optional add-ons.

Bell collaborates with Microsoft to bring new hybrid work solutions to Canadian businesses.

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Why choose Bell for Microsoft Teams voice solutions

World‑class network

The Bell network provides the reliability, speed and low latency to run Microsoft applications anywhere, on any device.1

Reliable voice performance

With geo‑redundant points of presence across Canada, the Bell network delivers high voice quality backed by industry‑leading service‑level agreements.

An experienced Microsoft partner

Bell is a designated Microsoft Solution Partner for Modern Work, and Azure Digital and App Innovation.

Wide reach

Connect to the PSTN from virtually anywhere through one of the country’s largest SIP trunking networks, reaching 95% of the population and about 98% of all businesses.

Solutions you may also be interested in

Microsoft 365

Get the latest email, web conferencing, instant messaging, and document-sharing tools, delivered over Canada’s largest voice and data network.

Professional services

Get help from our experts to implement and optimize the voice and communications solutions that are best suited for your business.

Limitations apply when dialling 9-1-1; see bell.ca/emergencyservicelimitations.
Microsoft, Microsoft 365® and Microsoft® Azure are trademarks of the Microsoft group of companies.
  1. Applies to areas where Bell provides network services in Canada and internationally through Bell’s global partner networks.