Troubleshooting your Wi-Fi
Troubleshooting your Wi-Fi
The Bell Wi-Fi app helps you understand your Wi-Fi by giving each device on your network a connection quality rating. Connection quality monitors numerous Wi-Fi metrics to evaluate the Wi-Fi connection to each device and let you easily see when there is a problem.
If you are experiencing problems with your Wi-Fi, looking at your device’s connection quality is a great place to start your troubleshooting.
To view your device connection quality:
- Open the Bell Wi-Fi app and log in with your Total Business Wi-Fi pods username and password.
- Touch the Devices icon at the bottom of the home screen.
- Select the device you wish to troubleshoot. The connection quality rating will appear under the device name, along with what channel it’s on and the pod or Bell Hub it’s connected to.
- Excellent – All applications should run flawlessly.
- Good – All applications on the connected devices should run without any major impairments.
- Fair – The connection to the pod or Bell Hub is not ideal for real-time applications or very high speed applications such as HD video streaming.
- Poor – The device is not able to communicate well with the upstream pod or Bell Hub. It may be too far from it or large amounts of interference may exist in its current location. Real-time applications or very high speed applications such as HD video streaming may suffer.
- 2.4 GHz channel – 2.4 GHz channels are slower than 5 GHz but have more range.
- 5 GHz channel – 5 GHz channels are faster than 2.4 GHz but have less range.
Less than excellent connection quality can be caused by numerous factors, such as the device’s distance from the modem, interference, channel selection, or the speed tier you’re on. To improve your device’s quality rating, try:
- Toggling your device’s Wi-Fi off and on – This will reconfigure the device to the network and let it optimize to the best channel.
- Rebooting your device – This will reconfigure the device to the network and let it optimize to the best channel.
- Moving the device closer to the modem or away from anything that may cause interference (e.g. metal appliances, other devices, etc.).
- Rebooting your modem
After trying one of these steps, check the connection quality in the Bell Wi-Fi app and see if it has improved before moving on to the next step. The connection quality should refresh every minute.