Troubleshooting your Bell Business Wi-Fi
Troubleshooting your Bell Business Wi-Fi
The Bell Business Wi-Fi app helps you understand your Wi-Fi by giving each device on your network a connection quality rating. Connection quality monitors numerous Wi-Fi metrics to evaluate the Wi-Fi connection to each device and let you easily see when there is a problem.
Note: This app is only available to customers with a Giga Hub or Bell Hub 2000 paired with Business Wi-Fi pods. It is not compatible with the Bell Hub 3000.
If you are experiencing problems with your Wi-Fi, looking at your device’s connection quality is a great place to start your troubleshooting.
To view your device connection quality:
- Open the Bell Business Wi-Fi app and log in with your Business Self serve email and password.
- Scroll to the Bell Canada tile on the homepage and select View all.
You can also touch the Zones icon (second icon from the left on the bottom navigation bar). Select the Secure, Employee or Guest zone, depending on what network your device is connected to. Scroll to the Devices tile and touch View all.
- Select the device you wish to troubleshoot. The connection quality rating will appear under the device name, along with what channel it’s on and the pod or Bell Hub it’s connected to.
- Excellent – All applications should run properly.
- Good – All applications should run without any major impairments. You may see some buffering for high-speed applications, like 4K video streaming.
- Fair – The connection to the pod or Bell Hub is not ideal for real-time applications or high throughput applications such as 4K video streaming.
- Poor – The device is not able to communicate well with the network. Real-time applications such as video calling or streaming may suffer.
- 2.4 GHz channel – 2.4 GHz channels are slower than 5 GHz but have more range.
- 5 GHz channel – 5 GHz channels are faster than 2.4 GHz but have less range.
Less than excellent connection quality can be caused by many things, such as how far the device is from the modem, interference, what channel it’s using or the speed of your Internet service.
To improve your device’s connection quality rating, try:
- Toggling your device’s Wi-Fi off and on - will reconnect the device to the network and let it choose to the best channel.
- Rebooting your device – This will reset the device’s connection to the network and let it choose the best channel.
- Moving the device closer to the modem or away from anything that may cause interference (e.g., metal appliances, other devices, etc.).
- Rebooting your modem
Try these steps one by one, checking the connection quality in the Bell Business Wi-Fi app after each attempt until you see an improvement. The connection quality rating refreshes every minute.