Troubleshooting Total Business Wi-Fi pods
Troubleshooting Total Business Wi-Fi pods
My speed is slow when connected to my pods
You can check if your pods are using the optimal setup by checking their connection quality rating in the Total Business
- Open the Bell Wi-Fi app and log in with your Total Business Wi-Fi pods username and password.
- On the home screen, touch Menu > Network.
- Select the pod you wish to troubleshoot. The rating will appear under the pod name, along with what channel it’s on and the pod or modem it’s connected to.
If your pod has Fair or Poor ratings, it means it is having trouble communicating with your network. This could be caused by the channel the pod is on, the distance from the modem, or interference around the pod. To improve your pod’s quality rating, try:
- Moving the pod closer to the network or away from interference.
- Rebooting your pod – This will reconfigure the pod to the network and let it optimize to the best channel.
- Rebooting your modem – This will reconfigure the pod to the network and let it optimize to the best channel.
My pod is offline
If your pod won’t connect to the network, try:
- Rebooting your modem
- For the Bell Hub 2000: unplugging the pod connected directly to your modem, waiting one minute and then plugging it back in.
- Deleting and re-connecting the pod to your network:
- Open the Bell Wi-Fi app and log in with your Total Business Wi-Fi pods username and password.
- On the home screen, touch Menu > Network.
- Touch the menu icon (three dots) beside the pod you want to delete and select Delete this pod.
- With the pod plugged into a power outlet, touch Set up new pods and wait for the pod to connect to your network again. This should bring the pod back online.
My device doesn’t connect to the pod it’s closest to
Your device may not always connect to the pod that is closest to it. The network will determine the best connection based on a variety of factors, such as interference and traffic. While Bell Business Wi-Fi determines the best connection, sometimes devices need some help connecting. Turning your device’s Wi-Fi off and back on, or rebooting your modem, may solve performance issues.