Wavelength services schedule

1. Description of Services: Bell will provide the wavelength services (“Services)" described in this Service Schedule. The service demarcation point for the Service is at the Customer-facing port with the applicable wavelength protocol (as set out in 2(b) Part A (i)).
   Part A - Basic Features: The Services provide the Customer with the following features in the basic service:
   1. Wavelength Services: Offers Wide Area Network (WAN), Local Area Network (LAN) or Storage Area Network (SAN) connectivity with the following features:
      • Speeds from 1 Gbps to 100 Gbps;
      • Managed Access (MCP) or Unmanaged Access (UCP);
      • Unprotected or Protected Connection;
      • Wavelength Protocols that are available with associated bandwidth: FICON100-1.062G; FC 100 - 1.062G; 1 GE - 1.0G; FICON EXP - 2.125G; ISC3 - 2.125G; OC-48 - 2.5G; FC 200-2.125G; FC400 - 4.25G; Infiniband - 5.0G; FC800 - 8.0G; FC1200 - 10G; 10GE LANPHY - 10G; 10GE WANPHY - 10G; OC-192 - 10.0G; 100 GE 100.0G; OTU1 - 2.5G; OTU2 - 10G; OTU4 - 100G; and OTU4 CH - 100G; and
      • A and Z Site Power Option default option for Bell CPE demarcation device is Single Power AC or DC Power and Dual Power are Customer orderable options;
      • Help Desk Support/Maintenance: A help desk (“Help Desk") will be provided to Customer for trouble management relating to the Service.
   Part B - Options and Optional Features: Based on Customer’s selection in accordance with Section 3 (Fees), Bell will provide the following options and optional features as part of the Services:
   1. Options Available:
      • Channelization - 40G and 100G only;
      • SLO/SLA Options as set out in section 4 (a) below;
      • Latency- as further detailed in section 5 (i) below; and
      • Diversity:
        • Option A: One demarcation point at the Customer premises and two diversely-routed fibre cables in the access between the Customer premises and the Central Office (“CO”),
        • Option E: Two different entrances at the Customer Site provide the connectivity to the customer premises equipment (requires “A” option),
        • Option CO: Two different CO’s are used to terminate two diverse Accesses, and
        • Option COE: Two CO equipment devices within the same CO are used to provide the connectivity between two Accesses and two Core routes; and Protected Connection.
2. Not Included in the Services: The Services do not include any additional work outside the Services outlined herein. Any additional work shall be considered out of scope. If Customer wishes to enlist Bell’s involvement or support for any such additional work, Bell will provide an amendment to this Service Schedule or a change request form as required, describing the activities to be undertaken, the estimated effort and associated costs.
3. Customer Requirements and Responsibilities: It shall be the Customer’s responsibility to ensure compliance with any Appendix attached to this Service Schedule, including, without limitation, Appendix 2 (Customer Requirements).

Notes:
*The Diversity Options are set out below. For greater certainty, Bell’s obligation with respect to such Diversity Options are limited to complying with the terms of this Service Schedule. Any additional requirements regarding diversity that the Customer may have and that are not expressly stated herein are not included in the Service and will be address through a change request where additional Fees may apply.

Access Power Option default option for Bell CPE demarcation device is Single Power AC. DC Power and Dual Power are customer orderable options.

Bell Measured Trouble Ticket means the process by which Bell tracks to resolution a trouble as reported by Bell‘s monitoring system.

Conduit means a tube or duct for enclosing wires or cable consistent with any and all electrical and building codes or local regulations.

Downtime means the unavailability of one or more Wavelength Services based on a Bell Measured Trouble Ticket.

Diversity Options are as follows:

1. Two demarcation points at the customer premises and two diversely-routed fibre cables in the access between the Customer premises and the Central Office
2. Two different entrances at the Customer Site provide the connectivity to the customer premises equipment (requires “A” option)
3. Two different CO are used to terminate two diverse access
4. Two CO equipment devices within the same CO are used to provide the connectivity between two accesses and two core routes

Excluded Downtime means: (i) Scheduled Maintenance, (ii) Downtime not reported to Bell, (iii) Downtime which does not affect Customer’s Service (e.g. routing of customer traffic), (iv) Downtime caused by an Event of Force Majeure, (v) Downtime that results from any actions or omissions of the Customer or Customer’s end users of the Service or other third parties, (vi) Downtime that results from Non- Bell Provided Equipment or equipment and software of third parties, and (vii) Downtime where Bell is not provided prompt access to Customer’s Site to address the trouble.

Latency means the time it takes for data to travel between two end points and is measured in milliseconds, commonly referred to as “Round Trip Delay”.

Managed Access (MCP) means managed Bell equipment on the customer premises

Mean Time to Repair (MTTR) means the total duration of all SLA trouble tickets averaged over a single calendar month for all applicable Bell Measured Trouble Tickets. It is the duration in time between Bell’s detection of a failure or Customer notification of unavailability of service over the Customer’s circuit and the re-establishment of service. It is calculated monthly in accordance with the following formula:

MTTR= Total Outage Time (Total Downtime - Excluded Downtime) minutes
Total number of Bell Measured Trouble Tickets per calendar month

Outage Time means the total Downtime less Excluded Downtime per calendar month.

Protected Connection: means that a second data channel is provisioned to provide a protection path in the event of a failure of the primary route through Bell core network.

Restorable Connection: provides for automatic failover to an alternate path between the A and Z sites on the Bell network (excluding the access components) if there is a failure on a working path. The restoration can be available with Standard (Less than 10 second restoration) or High Priority (Less than 1 second restoration).

Scheduled Maintenance means any maintenance window during which Bell may perform maintenance on the network.

Service Availability (end to end) means the measurement of the average availability across the Customer’s network measured across one calendar month calculated pursuant to the formula described below. An out-of-service condition begins when the Customer notifies Bell and ends when the Service is returned to the Customer in normal working condition.

Service Availability = eligible time in calendar month - Outage Time (Total Downtime - Excluded Downtime) in month per Bell Measured Trouble Tickets
Total eligible time in calendar month

Service Credit means those credits owning to Customer in accordance with Section 4(d) of this Service Schedule.

Total Downtime means the total aggregated Downtime per calendar month.

Unmanaged Access (UCP) means no Bell managed equipment on the customer premises and only a fibre handoff is provided.

Unprotected Connection: means there is no protection switching provided by the Bell.

Customer shall be responsible upon the occurrence of any of the following events:

1. any Bell owned Customer premises demarcation device has been serviced, installed, altered, repaired or relocated by any party other than Bell or a Bell Canada Provider;
2. any Bell owned Customer premises demarcation has been transferred in title without the written consent of Bell (which consent shall not be unreasonably withheld);
3. any Bell owned Customer premises demarcation does not function properly as a result of mishandling, abuse, misuse, improper storage or operation, installation or maintenance by any other party than Bell or a Bell Canada Provider; and
4. any Bell owned Customer premises demarcation device has been damaged by any external cause whatsoever including use in conjunction with equipment which is electronically or mechanically incompatible.

In addition to any other termination rights Bell might have, upon occurrence of any or all of the above, Bell may terminate this Service Schedule or the Service, in whole or in part and the terms listed in Section 5 of the Service Schedule shall prevail. If there is a requirement for a replacement of the Bell owned Customer premises demarcation device or components upon occurrence of any or all of the above, the replacement Bell demarcation device or components thereof shall be charged to the Customer at Bell’s prevailing rates.