How to reset my Giga Hub modem to factory settings

Resetting your modem to factory settings may be required should you forget the administrator password you created.

1. Press the down arrow and scroll to Reset to factory default.
2. Scroll to Yes and press OK to confirm.
3. Wait for the modem to restore the factory default settings.
4. Open a web browser and follow the online instructions.

How to reboot my Giga Hub modem

Using the power cable

1. Remove the power cable from the wall outlet or power supply on the modem.
2. Wait 30 seconds and reconnect the power cable. The lights on the front will blink as the modem goes through its start-up routine.
3. Wait for the lights to finish cycling. The reboot is completed once the front lights on the modem are solid white.

Alternate method

1. Press the power ring on the front of the modem.
2. Select Yes on the modem information screen and press the OK button to confirm.
3. The modem reboot is completed once the front lights on the modem are solid white.

How to retrieve the administrator password on my Giga Hub modem

By default, the administrator password is the serial number located on the sticker on the back of the modem, but you can set your own.

The administrator password is required when accessing your modem's settings. In the modem settings, you can view devices that are connected, and change the Wi-Fi name and password.

How to set or change the administrator password on my Giga Hub modem

The administrator password is used to access the modem’s settings.

1. Open your web browser and visit bell.ca/mymodem or 192.168.2.1.
2. Click on Modem preferences.
3. If prompted, enter the administrator password.
   
   

   Unless you’ve changed it, the password is the serial number located on the sticker on the back of the modem.

4. Type the current administrator password in the Current password field.
5. Type a new password in the New password field.
6. Type the new password once more in the Confirm password field.
7. Click Save.

How to set up password recovery on my Giga Hub modem

By setting up password recovery, you can have your password emailed or texted to you should you forget it.

1. Open your web browser and visit bell.ca/mymodem or 192.168.2.1.
2. Click on Modem preferences.
3. If prompted, enter the administrator password.
   
   

   Unless you’ve changed it, the password is the serial number located on the sticker on the back of the modem.

4. Under Password recovery, turn on By email or text message.
5. In the Contact information section, enter your email address.
6. Confirm your email address.
7. Optionally, you can also enter your mobile number to receive a text message.
8. Click Save.

How to change the language on your Giga Hub modem

To change the language of your modem interface, log in to your modem while you’re connected to your primary Wi-Fi network.

1. Open your web browser and visit bell.ca/mymodem or 192.168.2.1.
2. If prompted, enter the administrator password.
   
   

   Unless you’ve changed it, the password is the serial number located on the sticker on the back of the modem.

3. Select English or Français at the top right corner.
4. To switch back, select Français or English.

To change the language on the modem itself:

1. Press the up or down arrows on the front of your modem until Switch to English or Passer au français is highlighted.
2. Press the OK button.