Bell Total Connect packages and features
This guide introduces you to the features available with the Bell Total Connect Go package. For step-by-step instructions on how to use the features, please see our interactive guides.
Note: Some features may not be supported by all device types.
Unified Communications features
Unified Communications features
- Desktop App
- Deliver voice, video, instant messaging and presence to desktop computers and laptops.
- Find Me & Follow Me
- Re-route calls to additional phone numbers, in sequence, according to pre-set schedules (e.g., daytime, evenings, weekends) so you never miss a call. This feature can be managed in the web portal.
- Hoteling
- Make or receive calls from any phone set that has been designated by the administrator as a hoteling workstation. This can be done by temporarily assigning that phone set to your own phone number in the web portal.
- Mobile App
- Make a call from your mobile device and have your unique business number appear as the outgoing number. Your business name will also appear on people’s caller ID when using your mobile phone.
- Mobile Integration
- Transfer an active call from your mobile app to your desk phone without interrupting the connection. Conversely, you can transfer an active call from a desk phone to a mobile device by using the mobile app.
- Multiple Call Arrangement
- In conjunction with Shared Call Appearance, this feature allows a designated group to manage multiple outgoing and incoming calls simultaneously using one assigned number. If a colleague in your group is using the line but you need to call or answer someone else using the same line, you can do so even though the line is already in use - ensuring calls are never missed.
- Online Collaboration
- Initiate an audio conferencing call and/or screen sharing session for up to 25 participants using the desktop app.
- Out of Service Call Forward
- Forward incoming calls to a pre-established number when your device is not available (in the case of a power outage or equipment failure). To activate, dial *94 or enable it in the web portal.
- Remote Office
- When working remotely, make outgoing calls appear as though they originated from the office, and route incoming work calls to a number of your choice. This feature can be managed in the web portal, desktop app or mobile app.
- Shared Call Appearance
- Incoming calls ring on designated colleagues’ phones, as well as your own, using a shared number, ensuring your customers’ calls are always answered by whoever is available in the group.
- Simultaneous Ring
- Incoming calls simultaneously ring on numbers of your choosing. The call is then routed to whichever device you answer, including mobile phone, home phone, colleague’s phone, PC with a soft client, etc. This feature can be managed in the web portal, desktop app or mobile app.
- Voicemail to Email
- Send voicemail messages to a designated email address as a media attachment. This feature can be enabled in the web portal.
- Web Portal
- Manage all your telephony features anywhere with an Internet connection.
Calling features
Calling features
- Call Display
- View the caller’s name and number before answering.
- Call Forward All Calls
- Redirect all incoming phone calls to another number, such as a mobile phone. To activate, Dial *72 and then enter the phone number where you want to redirect calls, followed by the pound sign (#). You can also select the Call Forward Always option on your desk phone.
- Call Forward No Answer
- Redirect incoming phone calls to another number, such as a mobile phone, when a call is not answered. To activate, Dial *92 and then enter the phone number where you want to redirect calls. You can also select the Call Forward No Answer option on your desk phone.
- Call Forward Busy
- Redirect incoming phone calls to another number, such as a mobile phone, when the line is busy. To activate, Dial *90 and then enter the phone number where you want to redirect calls. You can also select the Call Forward Busy option on your desk phone.
- Call Hold
- Place a call on hold whereby the connection is not terminated but no verbal communication is possible until the call is removed from hold.
- Calling Line ID Block
- Blocks the display of your Calling Line ID on a per-call basis. To activate, dial *67 and place the call as usual.
- Call Park
- You can ‘park’ a call against your number or another Bell Total Connect number so that it can be retrieved and answered by another user or with a different phone within your organization.
- Call Pickup
- Ensure a quick call answer. The administrator can create groups and allow any member of the group to answer.
- Call Transfer
- Transfer a call to a specified destination through either a consultative transfer or a blind transfer.
- Call Waiting
- Turn on Call Waiting for all calls placed. To activate, dial *43 or select it in the web portal.
- Do Not Disturb
- When the Do Not Disturb feature is active, your phone will not ring and all calls will go directly to a busy feature such as voicemail. To activate, dial *78 or select the Do Not Disturb option on your desk phone.
- Last Number Redial
- Redial the last number you called. You are only allowed to redial calls to call types in the outgoing calling plan. To activate, dial *66 or through the call history on your desk phone.
- Speed Dial 8
- Designate a single-digit code for up to eight telephone numbers you dial most often. To activate, dial *74 and then enter the speed-dial digit (2 through 9) to assign to the party you want to call.
- Paging
- The phone-to-phone paging feature allows authorized paging users to contact each other by dialing a designated paging number through the paging soft key on the desk phone.
- Three-Way or Six-Way Calling
- Host a conference call with up to five additional calling parties. Your company administrator can activate the Three-Way or Six-Way calling feature setting per user.
- Voicemail
- Access your voice messages.