Getting started with Bell Corporate Self Serve

Bell Corporate Self Serve (CSS) allows you to manage your Mobility corporate accounts online. You can pay bills, check usage, add data, manage user roles, suspend accounts and more. 

• Invite users and assign roles and permissions
• Customize user access, enabling others to pay bills, manage accounts and suspend/restore wireless service
• Set up electronic billing
• View billing and usage information by account and/or subscriber
• Update billing addresses, reset voicemail passwords, update usernames and more
• Pay bills, process batch payments, set up pre-authorized payments, and download invoices
• Generate reports on usage, billing, account features and more

If you are already registered, you can log in to Corporate Self Serve using your username and password.

If you do not have access to Corporate Self Serve, you can register here.

1. Visit the Corporate Self Serve login page.
2. Select Forgot your password?
3. Enter the email address associated with your account, then select Submit.
4. If the email address is validated, three options will be available to reset your password; Answer a secret question (default), SMS verification, email verification.
5. Once the verification step is complete, enter a new password, then select Continue.
6. A confirmation window will appear, confirming the password reset.

Note: Secret question and verification by email options will always display for all users as they contain mandatory fields. Verification by SMS is optional and will only display as an option when the user has a back up mobile number registered.

1. Log in to Bell Corporate Self Serve.
2. From the main menu, select Manage.
3. Under Profiles & privileges, select Add users.
4. Enter the full name and email address of the user you would like to add, then select Continue.
5. Choose the group(s), billing account(s) and/or subscriber(s) this user will be able to view or manage. 
6. Define the role you would like the new user to have by either choosing an option from the drop-down menu or selecting Create a new role.
7. Select Save.

1. Log in to Bell Corporate Self Serve.
2. From the main menu, select Billing.
3. Under Payment preferences, select Manage bill preferences.
4. Choose the account for which you would like to update preferences by clicking Select in the corresponding row (if necessary).
5. In the Bill type row, select Change.
6. Enter the email address you would like e-bills sent to, then select Save.

1. Log in to Bell Corporate Self Serve.
2. From the main menu, select Billing.
3. Under Payment preferences, select Manage bill preferences.
4. Choose the account for which you would like to update preferences by clicking Select in the corresponding row (if necessary).
5. In the Billing address row, select Change.
6. Choose the account for which you would like to update preference by checking the box beside its number, then select Continue (if necessary).
7. Enter the new postal code, then select Search.
8. Fill out the corresponding fields with the new billing address information, then select Continue.
9. Select Submit to save changes.

1. Log in to Bell Corporate Self Serve.
2. From the main menu, select Billing.
3. Under Invoices, select Invoice summary.
4. Choose the account for which you would like to view invoices by clicking Select in the corresponding row (if necessary).
5. A summary of the most recent invoice will appear.
6. To download current and previous invoices, select the applicable months from the Recent bills section by checking the boxes beside the dates. Then, select Download.
7. By default invoices will be downloaded in CSV format. To download invoices in PDF format, select Invoices (PDF), then repeat step 6.

1. Log in to Bell Corporate Self Serve.
2. From the main menu, select Usage.
3. Under Billing account, select Usage details.
4. Choose the account for which you would like to view usage details by clicking Select in the corresponding row (if necessary).
5. A summary of the most recent invoice’s usage details will appear.
6. To view usage for a different bill period, select the desired date range from the Bill period drop-down menu.

1. Log in to Bell Corporate Self Serve.
2. From the main menu, select Manage.
3. Under Plan & features, select Add/remove features.
4. Select View Subscribers next to the account you would like to update (if necessary).
5. Choose the subscriber for whom you would like to add a roaming plan by checking the box next to their number, then select Continue.
6. Select Travel.
7. Either enter a travel destination or choose one from the drop-down menu. The applicable add-ons/features will appear.
8. Select Add feature next to the feature you would like to add to the account.
9. Choose how long you would like the feature to be on the account by setting the start and end dates.
10. Select Continue.
11. Review the details of your order, then select Submit.

1. Log in to Bell Corporate Self Serve.
2. From the main menu, select Manage.
3. Under Plan & features, select Reset voicemail password.
4. Select View Subscribers next to the account you would like to update (if necessary).
5. Choose the subscriber for which you would like to reset the password by checking the box next to their number, then select Continue.
6. Select Continue.
7. A temporary voicemail password will be displayed. This temporary password can be used the next time the subscriber accesses voicemail. After logging in, the system will prompt the subscriber to select a new password.