Elevate experiences for customers and agents with cloud contact centre solutions

Consistently deliver seamless, high-quality experiences for customers and employees alike with cloud contact centre solutions from Bell. Transform your operations with AI-powered features and advanced analytics while ensuring your agents are equipped to offer data-driven customer service.

Explore our contact centre solutions

Why Bell is better for contact centre solutions

Superior network performance

Ultra-fast speed1 and low latency over Canada’s largest voice and data network2 provide a powerful, resilient backbone for your cloud-based contact centre.

Proven experience

With 25 years of contact centre experience and a team of 200+ experts, we have the knowledge and skills to define, design, develop and deploy leading solutions.

Full solution integration

We partner with industry leaders3 in the business to deliver comprehensive solutions that will meet your customer experience and digital transformation needs.

End-to-end services

Our experts help you design and deploy solutions based on your needs. We also offer staff augmentation, employee training, strategy development and secure payment handling.

Our partners

Leverage the latest technologies and provide the experiences your customers expect with solutions built in collaboration with our industry-leading partners.

partner logo

Genesys helps enterprises deliver unique, personalized customer experiences with optimal connectivity across teams, tools, and interactions.

NICE logo

NICE offers CXone, a leading CX platform that helps businesses deliver effortless, consistent and personalized digital-first experiences.

8 by 8 logo

8x8 integrates voice, video, chat and API solutions in one communication platform that connects people and boosts their productivity no matter where they are. 

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  1. Based on a third-party score (Global Wireless Solutions OneScore™) calculated using wireless network testing in Canada against other national wireless networks of combined data, voice, reliability and network coverage. Visit bell.ca/mobilenetwork.
  2. Based on total number of Internet service customers in Canada.
  3. Based on Gartner® Magic Quadrant for Contact Center as a Service.