Optimize your Cisco solutions with Bell’s Customer Success Practice

Today’s economic reality has required businesses to seize opportunities to improve efficiency and increase their return on existing assets and product investments. The Bell Customer Success Practice is designed to drive results for your business by helping you realize the full value of your Cisco technology investments.

Our dedicated team of Customer Success Managers will work with you throughout the end-to-end lifecycle journey to support your Cisco product and licensing investments, in order to help:

• Maximize return on investment through adoption planning and streamlined execution
• Minimize risk of downtime by identifying barriers up front, and creating plans for business continuity
• Increase efficiency by tracking utilization and adoption of technology licenses
• Support growth by delivering new capabilities quickly with end-to-end support

The Bell Customer Success Practice supports your business goals

Our team is committed to help deliver an optimal experience, which includes a dedicated team to work closely with you, at every stage. We will create a customized success plan aligned to your business goals and track your progress, measure results and adjust your plan as needed to help achieve successful growth.

Our framework includes:

• The Blueprint
  This planning stage will define and prioritize your business goals and critical KPIs to measure engagement and help drive results. We will create and execute a customer success plan that will drive adoption of the software, solutions and services.
• Implementation
  Rolling out your technology roadmap with the goal of making this a seamless experience with the right stakeholders, progress updates and an understanding of operational readiness. We want to help you realize the value of your technology investments as quickly as possible and make sure you are aware of any roadblocks or issues up front.
• High touch experience
  You will have a single point of contact to proactively assess the roadmap, identifying and responding to gaps early on to ensure seamless business growth. You will also receive support for licence administration, training and service implementation.
• Performance management
  We will help you track, optimize and enhance solutions through regular updates and quarterly reviews to deliver progress reports and suggested amendments to your roadmap for success.

For over 30 years, Bell and Cisco have partnered to deliver the next generation of solutions to securely connect Canadian businesses across networking, cloud, security, voice and unified communications. We are committed to helping our customers maximize their technology investments by leveraging our expertise and long-standing partnership:

• First Canadian Service provider to earn Cisco’s Advanced Customer Experience Specialization
• Cisco’s Customer Experience Partner of the Year two years in a row
• Extensive team of Bell technicians with over 140 Cisco certified team members
• Cisco Gold Certified Partner certification for over 25 years
• 13 Cisco Certifications including Masters in Networking, Collaboration and Security
• Lifecycle, Professional and Managed Services that support Cisco solutions and integration with multiple vendors