Managed Connectivity and Network Infrastructure

Bell can monitor and manage the following Meraki technology:

• Wi-Fi

  Deliver fast, secure, ubiquitous connectivity to employees and guests – and take advantage of powerful analytics to drive actionable insights.

• WAN

  Protect network traffic at single WAN sites, including remote offices or kiosks. Power your hybrid workforce with secure site-to-site connectivity through VPN or optimize application and network performance with the dynamic traffic routing and prioritization of SD-WAN.

• LAN

  Let us take care of the switches you need to allow users to connect multiple laptops, mobile phones, tablets and other network devices to the Internet.

• Smart surveillance cameras

  Ensure your video surveillance cameras are performing optimally, and protecting what matters most to your business.

• Wireless LTE modem

  Simplify wireless backup for your mission-critical applications by having our team manage your wireless LTE modem.

• Event management

  We monitor your managed network elements 24/7 for optimal performance, with rapid response to events such as component failures.

• Incident management

  We use advanced troubleshooting tools to pinpoint the causes of incidents and restore service quickly. For incidents requiring specialized expertise, we draw on our strong relationships with industry-leading equipment vendors to ensure you receive prompt and efficient support.

• Service performance reporting

  We provide comprehensive reports on service performance and service levels, including adherence to promised mean times to notify and restore service.

• A unified view of all your services and technologies

  See all of your Bell services in one centralized location, the Bell Business Self Serve Centre. There you can access your Meraki dashboard with a full view of all of your Meraki services. Our cloud-based portal also allows you to request service changes, check the status of support tickets, access billing and service reports, and more.

With Bell Managed Infrastructure Service for Networks, you get:

• Event management

  Your managed network elements are monitored 24/7 for optimal performance, with rapid response to events such as component failures.

• Incident management

  We use advanced troubleshooting tools to pinpoint the causes of incidents for rapid service restoration. When specialized support is needed, we engage equipment vendors on your behalf.

• Configuration management

  Troubleshooting is accelerated by detailed configuration records of all your managed network elements, accessible to our team and your authorized personnel. We also regularly back up working configurations to ensure they’re not lost.

• Capacity and performance management

  Our experts conduct monthly reviews and make recommendations on how to boost your network performance.

• In-depth reports

  Our secure, easy-to-use online portal gives you full visibility and control over your network and infrastructure.

• Multi-vendor support

  Bell has award-winning partnerships with industry-leading vendors such as Cisco, Meraki and VMware. That makes it easier for our certified network management professionals to alleviate the day-to-day challenges of managing your multi-vendor technology environment.

With Bell Managed Infrastructure Service for Wireless, you get:

• Incident management

  Our advanced troubleshooting tools allow us to restore your service quickly. And when we need specialized equipment vendor expertise, we reach out to our partners’ teams for expert third-party support.

• Event management

  We ensure optimal performance and efficiency of your wireless network with 24/7 monitoring of all your managed network elements, responding quickly to events such as component failures.

• Configuration management

  Detailed configuration records – all regularly backed up – are readily available to speed up troubleshooting and incident resolution.