For cloud contact centres and CCaaS platforms, we can manage your applications in the cloud and simplify how you engage with your vendors. Our work includes incident and configuration management, including adding new call flows and agent groups, as well as proactive and predictive monitoring. We can also manage all aspects of resource-intensive AI with 24/7 monitoring, configuration and support for the solutions in your production environment.

Our professional services team can work with you to develop customized applications or widgets to fill gaps in your contact centre or add new functionality. Our managed services team can then support those custom applications over the long term, implementing upgrades and new releases to help optimize your contact centre as it evolves.

Our experts take on the critical aspects of your on-premises contact centre, from applications to the physical hardware needed to run them, such as servers and gateways. We test and validate all updates and upgrades, and provide ongoing monitoring and incident management. Our experts will work together with you to meet compliances and regulations, making architecture changes as needed to ensure your investment works properly and you stay protected.