Using Wi-Fi on my Giga Hub modem
How to change the Wi-Fi name and password on my Giga Hub modem and create a guest Wi-Fi login portal
To find and manage your Wi-Fi network name (SSID) and password, you can use the Bell Business Wi-Fi app or you can log in and access modem settings
How to change Wi-Fi information in the Bell Business Wi-Fi app:
The Bell Business Wi-Fi app lets you create three separate Wi-Fi SSID zones to add an extra layer of protection for your sensitive devices. Each SSID zone can have a unique password so you don’t have to give private information to guests.
Secure zone
- Access level: Connect to Internet and access other devices in this zone over the local network. Devices are inaccessible from the other zones by default.
- Meant for devices that require the most protection, such as point-of-sale (POS) devices, security cameras, IoT devices, network servers or any other business infrastructure that requires controlled access. All Ethernet-connected devices are automatically placed into this zone.
Employee zone
- Access level: Connect to Internet and access other devices in this zone over the local network. Devices are inaccessible from the other zones by default.
- Meant for employee devices (phones, laptops) and shared devices such as printers and smart speakers.
- Each employee can have their own profile with assigned devices and customizable local network access.
Guest zone
- Access level: Connect to Internet only; no local network access. This protects sensitive information on devices in the Secure and Employee zones
- Meant for devices belonging to your customers, visitors and clients.
- Your guests will use a custom login portal when connecting to the guest SSID. The guest portal can be customized with your company name, logo, and terms and conditions to provide a branded experience. Multiple login options are available for the guest portal so you are not required to set up a password.
The three SSID zones will be automatically created when you log in to the Bell Business Wi-Fi app for the first time.
To edit the names and passwords of the Secure, Employee and Guest SSID zones:
- Open the Bell Business Wi-Fi app and log in with your Business Self serve email and password.
- Touch the settings gear icon on the top right of the page.
- Select the zone you wish to edit.
- To change your network name, touch the pencil icon. Enter the new name and touch Apply.
- To change your password, touch the three stacked dots (â‹®) and touch Edit. Enter the new password and touch Apply.
Note: Passwords must be 8 to 64 characters in length. Changing your network (SSID) name or password may disconnect any devices currently on your network.
To create and manage your guest Wi-Fi login portal
With the Bell Business Wi-Fi app your guests can use a custom Wi-Fi login portal when connecting to the guest network.
- Open the Bell Business Wi-Fi app and log in with your Business Self serve email and password.
- Touch the settings gear icon on the top right of the page.
- Touch Guest Wi-Fi.
- If the guest SSID wasn’t set up during installation, turn on the Guest Wi-Fi enabled setting.
- Touch Set up guest login portal.
- Touch Business info to:
- Upload your business logo from an image on your phone or from your company website.
Tip: For the best results, upload an image with a transparent background.
- Enter your business name.
- Add footer text such as links to social media, your company website and your terms and conditions.
- Upload your business logo from an image on your phone or from your company website.
- Touch Login options to select the ways you’d like your customer to be able to connect to your Wi-Fi:
- Connect for Free Wi-Fi – no guest authentication required
- Connect with Passcode – requires the guest to enter a password you can set on this page
- Connect with Email – requires the guest to provide an email address to connect
- Touch Advanced to:
- Enable guest language selection
- Change test colour
- Change background colour
- Add a redirect URL to your website
- To view your changes without publishing, touch Preview. To publish, touch Publish.
To view Wi-Fi information in the modem settings:
- Open your web browser and visit bell.ca/mymodem or 192.168.2.1.
- Click on Manage my Wi-Fi.
- If prompted, enter the administrator password.
Unless you’ve changed it, the password is the serial number located on the sticker on the back of the modem.
- Under the Manage my Wi-Fi heading, you’ll find your network names and passwords.